We want you to be 100% satisfied with your print and the service you receive. If something isn't quite right with your order, we're here to help you find a resolution.
Before reporting an issues
Please check your inbox, including your junk or spam folder, for any emails from our studio Artwork Team about your artwork. We may have sent you a proof warning or a message explaining an issue with your file that could help clarify the problem.
How to report an issue with your order
If you still have an issue with the order you've received, please take clear photos showing the affected areas, we will need to see either 10% or 10-15 of the product ordered. Have your order reference, along with a brief description of what's wrong.
Please report the issue within 30 days of receiving your order so our team can review the details and advise on the next steps.
Start a conversation with our Live Chat Assistant, which can guide you through the process of reporting an issue and pass you on to a member of the team to investigate.
For more information, please read View our order policies here.
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