My print arrived damaged

We're sorry to hear your print has arrived damaged. We're here to help you resolve the issue.

What should I do if my print is damaged?

1. Take clear photos of the affected prints. Lay the damaged prints out on a flat surface and         photograph around 10-15 affected prints, or 10% of the affected quantity. This will help us understand the problem and investigate further.

2. Contact our Live Chat Assistant through our Contact Us page to report the issue and receive guidance on the next steps.

3. Have your order number and postcode ready so our team can locate your order and review the details.

Please note: You must report damages, faulty or defective items within 30 days of the delivery date.

All claims are assessed in line with our Terms and Conditions, including the relevant sections on quality, replacement policy and claims. Depending on the issue and the applicable terms, a suitable resolution may be offered.

Need help?
Our Live Chat Assistant can guide you through reporting the damages and explain the next steps.