Whether you can cancel an order depends on how far your order has progressed.
How can I check if I can cancel my order?
Simply, log in to your account and go to My Orders. Find the order you want to cancel and check the current status of your order.
If your order can still be cancelled, you'll be able to follow the cancellation process via the drop down on your order details.
Cancellations result in an automated refund that will happen between 3-5 working days after the cancellation is processed.
Need help?
If you're unsure whether your order can be cancelled, or wish for us to cancel this for you (as long as it's at a stage that it can be cancelled), pop onto our Live Chat Assistant as we can check your order status and whether we can cancel your order.
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