If your order hasn't arrived by the expected delivery date, there may be a delay with production or the courier. There are a few things you can check to find the latest information and understand what to do next.
How can I check where my order is?
You can check your order status and track your delivery directly through your instantprint account.
Log in to your account.
Go to My Orders.
Find the order you're waiting for and expand the order information.
If your order has been dispatched, select Track Order to view the latest updates through the courier's tracking portal.
If there's a known delay, you may have received a notification from instantprint or the courier with further information.
What should I do if my order is late?
If your order hasn't arrived on the expected date and you haven't received an update, we recommend allowing one additional working day for delivery.
If your order still hasn't arrived after this time, contact our 24/7 Live Chat Assistant. Our team can check the latest information available for your order and advise you on the next steps.
My order is urgently needed. What can I do?
If you've ordered print for a specific date or event and your delivery is urgent, please contact our Live Chat Assistant as soon as possible.
Our team can check your order status and help you understand the available options.
Need help?
Our Live Chat Assistant is the quickest way to get help with your order, delivery updates or any other general query.
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